Frequently Asked Questions

Where do I pick up the keys?

Your Arrival Email contains info on how to access the Condo. Most of our
properties have code-operated locks so you will receive a code for the
front door lock from us via email.

How many cars can I park at the Condo Complex?

Maximum number of cars per Condo is 2.

What is the minimum age requirement to rent one of your condos?

Vacation properties will only be rented to married couples age 21 and
older, or single persons 25 years and older.

What should I bring? What does Beach Getaways provide in the Condo?

Complimentary Starter Supplies Provided by Beach Getaways

Below is a list of the complimentary starter supply of paper products and
toiletries that will be provided in the Condo upon your arrival. We supply
ALL Bath Towels & Bed Linens. You will be responsible for laundry and
cleaning during your stay. Every condo has a washer and dryer.

  • 2 rolls of toilet paper per bathroom
  • 1 vanity and 1 bath bar soap per bathroom
  • 1 roll of paper towels
  • 1 dishwashing tab
  • 1 trash bag per trash can
  • 1 laundry detergent pack

We recommend you consider bringing the following items to enhance your
vacation experience

  • Paper Towels
  • Trash Bags
  • Plastic Wrap
  • Toilet Paper
  • Body Wash or Soap
  • Dishwashing Soap
  • Laundry Soap
  • Beach Towels
  • Sunscreen
  • Coffee Filters
  • Food & Condiments

Can I bring my pet?

Pets are NOT allowed at any of our properties.

Is the condo non-smoking?

All of our properties are NON-SMOKING. Smoking is not allowed inside the
condo or outside on the balconies. Most buildings have designated areas
for smokers.

What time is check-in/checkout?

  • Check-in time is 3PM
  • Check-out time is 10AM

Can we have an early check-in?

Earliest Arrival time is 3PM. In most cases the code for the lock will not
start working until 3PM. To ensure the Condo is properly cleaned,
inspected and prepared for your arrival the earliest Arrival time is 3PM.
Housekeepers must have adequate time to clean along with any maintenance
issues that need to be addressed. We must also have time for our Quality
Assurance inspectors to check the cleaning prior to your arrival.

Can we have a late check-out?

Departure time is 10AM. Your condo will have another guest arriving at 3PM
so our housekeepers are scheduled to arrive at 10AM. They must have
adequate time to clean along with any maintenance issues that need to be
addressed prior to the next guest arriving.

Can I extend my stay for another day or arrive a day early?

We do have availability for extra nights from time to time. Please contact
the Beach Getaways directly for us to help you with this.

Can I rent beach chairs?

Beachfront condos will have a beach attendant located in front of the
complex where you can rent chairs, umbrellas, etc.

What is the cancellation policy?

Cancelations, date and property changes that are made less than 30 days
prior to your arrival date for condos for weekly or daily rentals and
changes that are made less than 60 days for houses & monthly rentals are
subject to forfeiture of all reservation deposit, rent, taxes, and fees.
NO REFUNDS are issued for early departures due to inclement weather or
personal circumstances inside the cancelation date range. Beach Getaways
does not provide refunds for unforeseen developments such as medical
emergencies, illnesses, hurricane or similar events. In the event that a
Mandatory Evacuation is ordered by Local Authorities due to a hurricane or
tropical storm, all unused rents for the nights while the evacuation order
is in effect will be refunded. If the property is uninhabitable due to
storm damage all unused rents and fees, less the $69 booking fee will be
refunded. We strongly recommend purchasing travel insurance from a 3rd
party if your reservation dates are during the hurricane season. Beach
Getaways DOES NOT provide Travel Insurance.

What if there is a Hurricane?

In the event that a Mandatory Evacuation is ordered by Local Authorities
due to a hurricane or tropical storm, all unused rents for the nights
while the evacuation order is in effect will be refunded. If the property
is uninhabitable due to storm damage all unused rents and fees, less the
$69 booking fee will be refunded. We strongly recommend purchasing travel
insurance from a 3rd party if your reservation dates are during the
hurricane season. Beach Getaways DOES NOT provide Travel Insurance.

Why haven’t I received My Arrival Email?

We send out Arrival Emails 7 – 10 days prior to your arrival date,
provided we have received full payment and your rental agreement was
signed. Check your spam/junk folder and let us know if you still haven’t
received it.

How do I make a payment?

We automatically charge the card on file upon the payment due date, and if
you want to make additional payments or change your payment info, you may
contact us directly in our office via phone 800-488-8978 x 1.

What Type of Coffeemaker is in the Condo?

Your Arrival Email contains info on the type of coffeemaker in your Condo.

What is the WI-FI password?

The WI-FI information is in the Arrival Email that we send out.

What do we need to do prior to our Departure on the last day?

Your Arrival Email contains info on what do upon Departure.

Do you have any recommendations for area restaurants and activities?

Yes, we do. You can follow the link below to our “Area Guide” for a lot of
information on restaurants, watersports, shopping, things to do in the
area, fishing charters and golf.

See our Area Guide