Heart of Hospitality
Respect
Respecting others is an important aspect of building positive relationships and creating a supportive environment. By treating all people with dignity and courtesy, you help to foster a sense of trust and safety and promote feelings of wellbeing. The Platinum Rule of “treating others the way they want to be treated” is a helpful guideline to follow, as everyone’s preferences and needs can vary. By showing respect and taking the time to understand others, you can build stronger and more meaningful relationships with those around you.
Integrity
Integrity is a critical value in any organization. By being honest and fair in all actions, it helps to build trust and credibility with others. Doing the right thing even when no one is watching shows a strong moral character and a commitment to doing what is right, regardless of the circumstances. Admitting mistakes and taking steps to make them right demonstrates a level of accountability and responsibility, and it shows that the organization is committed to doing things the right way, even when it may not be the easiest or most convenient option. By choosing integrity over profit or recognition, it sends a message that the organization is committed to doing what is right and building a positive reputation based on honesty and fairness.
Teamwork
Teamwork is a core value that emphasizes the importance of working together for the common good. It means that all individuals involved in a project or task work towards a shared goal and support each other to achieve it. This value is crucial for providing a high level of service and confidence to guests, owners, and teammates, and helps to build trust and camaraderie within the team. By working together and relying on each other, the team can accomplish more than what could be achieved by individuals working alone.
Trustworthy
Trustworthiness is a core value that involves being honest, dependable, and reliable. It means that people can trust you to do what you say you will do, and to keep their information and dealings with you confidential. Trustworthiness is important in building strong relationships and a positive reputation, and it is essential in the hospitality /vacation rental industry. When you are trustworthy, others are more likely to trust you, and this can lead to greater opportunities for growth and success.
Empathy / We Care
Empathy is the ability to understand and share the feelings of others. When a person is empathetic, they can put themselves in someone else’s shoes and see things from their perspective. Empathy is an important value, as it helps to build positive relationships and promote effective communication. When people feel that others genuinely care about their needs and feelings, they are more likely to trust and collaborate with them. Showing empathy can take many forms, such as active listening, being kind and compassionate, and showing a genuine interest in others’ experiences. When empathy is demonstrated through kindness, it communicates that the person truly cares about the well-being of others. This type of behavior can go a long way in creating a positive work environment, building trust, and promoting collaboration. By showing empathy and caring for others, individuals and organizations can build strong, supportive communities that are better equipped to achieve their goals.
Servant Leadership
Servant Leadership is putting the needs of others first and helping others to grow and succeed, you are proving the principles of servant leadership. This approach is focused on serving others, rather than just focusing on personal gain or success. By being supportive and dedicated to the growth and success of your team, you help to create a positive, productive and collaborative work environment.
